Srihari Ganta

Product Manager, Business Analyst, Operations Analyst

I am a cross-functional Business Analyst and Product Strategist with extensive experience in financial services, operations optimization, and digital product development. I specialize in transforming complex data into actionable insights that drive strategic business decisions. My expertise lies in bridging the gap between technical teams and business stakeholders to deliver impactful solutions. I am committed to fostering innovation and efficiency across organizational processes.

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Professional Experience

Business Analyst - Strategic Operations & Reporting

Rogers Communications

11/2022 - Present
  • Led a cross-functional effort to integrate a new SaaS platform, improving customer onboarding satisfaction by 20% and cutting ticket resolution times by 28%.
  • Worked with stakeholders to turn 50+ requirements into scalable user stories that strengthened CRM functionality and streamlined service processes.
  • Redesigned customer support workflows in MS Visio and Miro, leading to a 30% reduction in handoffs and better service flow.
  • Built Power BI dashboards to forecast service demand and track SLA metrics, helping the team boost productivity by 15%.
  • Organized UAT planning and delivery across three SaaS releases, tracking 100+ issues using Jira and collaborating closely with QA and development teams.
Requirements Engineering Process Optimization Data Visualization

Business Analyst - Analytics & Program Effectiveness

BMO Financial Group

03/2022 - 09/2022
  • Led the development of Power BI dashboards that cut variance reporting time by 35% and identified $1.2M in operational savings.
  • Built Excel-based forecasting models and Power Query tools to predict customer churn and drive targeted engagement strategies.
  • Designed SQL and Tableau visualizations to support data-driven decision-making in multi-channel adoption analysis.
  • Gathered 50+ stakeholder requirements, translating them into agile user stories and executable delivery plans.
  • Managed UAT testing for 75+ scenarios, ensuring stability and resolving high-priority issues before launch.
Data Analysis Agile Delivery Business Intelligence

Business Analyst - Public Sector Initiatives

Capgemini

05/2021 - 02/2022
  • Facilitated end-to-end service modernization by gathering requirements, aligning policy delivery strategies, and co-leading Agile ceremonies to deliver on roadmap goals.
  • Designed Power Automate workflows and Tableau dashboards to track equity-focused KPIs, improve documentation workflows, and strengthen reporting across departments.
  • Partnered with ministry and public sector leaders to define accessibility goals and improve service outcomes using real-time dashboards and inclusion-focused SOPs.
  • Contributed to change management documentation using Confluence and supported system testing and release planning with QA teams.
  • Served as liaison across IT operations and vendor management, helping resolve major incidents and governance escalations efficiently.
Service Modernization Workflow Automation Vendor Management

Business Analyst - Public Sector Initiatives

Economical Insurance

12/2019 - 04/2021
  • Supported the modernization of core insurance systems (PolicyCenter and BillingCenter) to SaaS platforms, reducing legacy system downtime by 95%.
  • Collaborated with SMEs and delivery teams to capture business needs and align Duck Creek-specific requirements with scalable workflows.
  • Designed application workflows and mapped user journeys for seamless PolicyCenter integration.
  • Built SQL validation scripts ensuring 99.5% data accuracy across 500K+ migrated records during platform cutover.
  • Created Power BI dashboards for SLA tracking, claims resolution, and underwriting performance.
SaaS Implementation Data Migration Insurance Systems

Key Projects

Quantessa

Quantessa

A financial investment tracking platform with advanced analytics for retail investors. Led requirements gathering, user story development, and product implementation strategy.

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GreenCrate

GreenCrate

Healthy meal vending machines for office spaces, providing fresh, nutritionist-designed meals in eco-friendly packaging with contactless, subscription-based service.

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MealMuse

MealMuse

AI-powered recipe recommendation platform that transforms available ingredients into inspiring meal ideas with personalized suggestions based on dietary preferences and cooking skills.

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Let's Connect

I'm always open to discussing new opportunities, challenges in business analysis, or innovative product strategies.

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