Srihari Ganta

Business Analyst & Product Strategist

As a Business Analyst and Product Strategist, I bring a unique blend of analytical prowess and technical acumen to the development landscape. My background in financial services and operations optimization informs my approach to creating robust digital products. I excel at translating complex requirements into scalable solutions, ensuring alignment with business objectives. My focus is on delivering high-quality, user-centric applications that drive value.

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Professional Skills

Project Management

Experienced in managing complex projects from initiation to successful completion, optimizing processes, and driving strategic outcomes across various business units.

Agile Methodologies Scrum Kanban Jira Product Roadmapping Resource Allocation

Business Analysis

Skilled in translating business needs into technical requirements, identifying process inefficiencies, and creating solutions that align with organizational objectives.

Requirements Engineering Process Modeling Use Case Analysis User Story Development Stakeholder Management Documentation

Data & Analytics

Proficient in leveraging data to derive actionable insights, create informative visualizations, and support data-driven decision making across business functions.

SQL Data Visualization Tableau Excel Advanced A/B Testing Metrics Analysis

Operational Excellence

Dedicated to streamlining operations, reducing inefficiencies, and implementing sustainable improvements that enhance productivity and customer experience.

Process Optimization Six Sigma Lean Principles Workflow Analysis Efficiency Improvement KPI Development

Certifications & Education

Data Analytics Professional Certificate

Google

Advanced skills in data analysis, visualization, and interpretation to derive actionable insights from complex datasets.

Product Management Certificate

IBM

Comprehensive training in product strategy, roadmap development, and user-centered design methodologies.

Education

Post Graduate in Business Analytics and Project Management

Cambrian College of applied arts and technology • Sudbury, ON

Bachelor of Technology in Mechanical Engineering

Jawaharlal Nehru Technological University • Hyderabad, India

Professional Experience

Business Analyst - Strategic Operations & Reporting

Rogers Communications

11/2022 - Present
  • Led a cross-functional effort to integrate a new SaaS platform, improving customer onboarding satisfaction by 20% and cutting ticket resolution times by 28%.
  • Worked with stakeholders to turn 50+ requirements into scalable user stories that strengthened CRM functionality and streamlined service processes.
  • Redesigned customer support workflows in MS Visio and Miro, leading to a 30% reduction in handoffs and better service flow.
  • Built Power BI dashboards to forecast service demand and track SLA metrics, helping the team boost productivity by 15%.
  • Organized UAT planning and delivery across three SaaS releases, tracking 100+ issues using Jira and collaborating closely with QA and development teams.

Business Analyst - Analytics & Program Effectiveness

BMO Financial Group

03/2022 - 09/2022
  • Led the development of Power BI dashboards that cut variance reporting time by 35% and identified $1.2M in operational savings.
  • Built Excel-based forecasting models and Power Query tools to predict customer churn and drive targeted engagement strategies.
  • Designed SQL and Tableau visualizations to support data-driven decision-making in multi-channel adoption analysis.
  • Gathered 50+ stakeholder requirements, translating them into agile user stories and executable delivery plans.
  • Managed UAT testing for 75+ scenarios, ensuring stability and resolving high-priority issues before launch.

Business Analyst - Public Sector Initiatives

Capgemini

05/2021 - 02/2022
  • Facilitated end-to-end service modernization by gathering requirements, aligning policy delivery strategies, and co-leading Agile ceremonies to deliver on roadmap goals.
  • Designed Power Automate workflows and Tableau dashboards to track equity-focused KPIs, improve documentation workflows, and strengthen reporting across departments.
  • Partnered with ministry and public sector leaders to define accessibility goals and improve service outcomes using real-time dashboards and inclusion-focused SOPs.
  • Contributed to change management documentation using Confluence and supported system testing and release planning with QA teams.
  • Served as liaison across IT operations and vendor management, helping resolve major incidents and governance escalations efficiently.

Business Analyst - Public Sector Initiatives

Economical Insurance

12/2019 - 04/2021
  • Supported the modernization of core insurance systems (PolicyCenter and BillingCenter) to SaaS platforms, reducing legacy system downtime by 95%.
  • Collaborated with SMEs and delivery teams to capture business needs and align Duck Creek-specific requirements with scalable workflows.
  • Designed application workflows and mapped user journeys for seamless PolicyCenter integration.
  • Built SQL validation scripts ensuring 99.5% data accuracy across 500K+ migrated records during platform cutover.
  • Created Power BI dashboards for SLA tracking, claims resolution, and underwriting performance.

Let's Connect

I'm always open to discussing professional opportunities, projects, and innovative ideas in business analysis and product strategy.

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